Bad service/help for Cloud hosting support.

I have been waiting 5 days now for the [Email Removed] staff to attend to a small firewall change on the Hosted facility in Cape Town. I have called every day and they tell me they have escalated it and someone will call me... to this day nobody has called me. This is not the first time.. I had a problem with them last month when I had a bad crisis and again I ran around for 4 day trying to find someone to help me... Eventually they came back after 2 weeks... crisis over ...no thanks to IS<br> <br> DO NOT USE THEM .... The first opportunity I get I am moving all my clients somewhere else. I used to love IS but they are a joke now. Just try and talk to the helpdesk staff.. its like TELKOM.. they don't care and are badly trained.<br> <br> So now, I am back to finding someone to help me .. I have called their head office 2 times this morning and left messages for a manager to call me .... Yeah right.<br> <br> Shocking... shocking<br> <br> <br> <br> <br> <br> <br>