Poor service and unacceptable delay in updating company details and issuing invoice

I am extremely disappointed with the level of service received.

My initial request was sent in September 2025 to update our company name details. Despite this, the change has still not been properly actioned. I followed up again on 26 May 2026 requesting a copy of our latest invoice reflecting the updated details (or even just the invoice itself), and I am still waiting.

It is now completely unreasonable that something as simple as updating company information and sending a single invoice has taken this long, with no proper resolution or urgency shown.

The lack of response, follow-through, and basic administrative efficiency is unacceptable for any business. What should have been a straightforward process has turned into months of delays and repeated follow-ups.

I would not recommend their service based on this experience.