Extremely Poor Support and Service from IQ Retail

We have had a very disappointing experience with IQ Retail and their support centre.

Emails go unanswered for days, sometimes not at all. It is incredibly frustrating when you are running a business and cannot get assistance from the very company providing your system. There is little to no communication, and follow-ups are ignored.

On top of that, the system frequently seems to reformat or reset itself without warning, which disrupts our operations and creates unnecessary stress. When we try to get help, there is simply no proper response.

Their appointed business partners are no better. They are slow to respond to calls, often unavailable, and in many cases admit that they do not know how to resolve the issue. Instead of assisting, they redirect us back to IQ Retail — where again, no one responds.

As a business owner, you need reliable support, especially when your daily operations depend on the system.

Unfortunately, based on our experience, I would not recommend IQ Retail to other business owners.