1 reviews | Active since Nov 2023
Unprofessional customer service
Customer service is horrible, you debited me on a wrong day and on top of it all is that's I signed up in March a month later I contacted iq for guidance they never assisted me and never debited, I then forgot about it as I see no one assisted me when I sent an email for more information on how to attend and go about starting my course,
Yesterday the 4th of September and to my surprise I got debited 1st it not the date I signed up for and only after 4 months or so they debited me when I called the they saying I have been logging in in I have been attending when I have never so I'm not eligible for the for the a refund... What's kind of nonsense to is that's I want my refund u cannot go into my account and debit me anyhow, I then request for the call recording they refuse to give me it...
As per telephonic conversation, no funds were received on the date provided by you, for a period of four moths. As a result, your account went into tracking and we ultimately received a payment on the 4th of September. Please be informed that rules introduced by PASA (Payment Association of South Africa) allow tracking. The re-submission essentially caters for where there is misalignment between the salary date and the debit order date because of weekends and public holidays.
Your request to cancel your enrolment has been escalated to the relevant department and you can expect to receive confirmation of the cancellation shortly. You may also refer to your emails for the recordings, as per your request.
Lastly, please note that a refund is not due to you as you have requested to cancel more than 7 days after your registration.
Should you have any further enquiries, please contact us on ***
Regards,
Rachel - iQ Academy
As per telephonic conversation, no funds were received on the date provided by you, for a period of four moths. As a result, your account went into tracking and we ultimately received a payment on the 4th of September. Please be informed that rules introduced by PASA (Payment Association of South Africa) allow tracking. The re-submission essentially caters for where there is misalignment between the salary date and the debit order date because of weekends and public holidays.
Your request to cancel your enrolment has been escalated to the relevant department and you can expect to receive confirmation of the cancellation shortly. You may also refer to your emails for the recordings, as per your request.
Lastly, please note that a refund is not due to you as you have requested to cancel more than 7 days after your registration.
Should you have any further enquiries, please contact us on ***
Regards,
Rachel - iQ Academy