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Linkie M

1 reviews | Active since Oct 2017

27 Nov 2021, 06:54

Unnecessary debit orders

I've sent my proof of payment whereby my employer settled my fees but they keep debiting my account which is very inconiencing, specially because I've sent the POP a 100 times and also called them several times. What they do is only say we'll refund you. This is not good enough, its so frustrating. Saddest thing is i can't even reverse it

0
Replies (6)
iQ Academy South Africa
iQ Academy South Africa's reply27 Nov 2021, 10:50
Official
Thank you for bringing this matter to our attention.
We will investigate and contact you directly.
Please accept our apologies for the negative experience you have had.

Regards
IQ Academy 
LM
Linkie M's update29 Nov 2021, 08:44
Reviewer Update
I'm expecting a call today. I'm sure it doesn't take the whole day to find out why am I still being debited when my account was settled.
iQ Academy South Africa
iQ Academy South Africa's reply29 Nov 2021, 10:38
Official
This case has been escalated to Finance. You will be contacted directly.

 Regards
IQ Academy 
LM
Linkie M's update02 Dec 2021, 16:41
Reviewer Update
Got a call on Tuesday from a lady at IQ. She told me my refunds (2x installments) would be refunded within 5-9 working days.
Yesterday ( Wednesday, 1 December) I received one instalment, not sure if this is an error or the other one is still coming?
iQ Academy South Africa
iQ Academy South Africa's reply03 Dec 2021, 09:35
Official
The second refund is still in progress, it will be paid out.
 Regards
IQ Academy 
LM
Linkie M's update03 Dec 2021, 10:21
Reviewer Update
I just received it. Thank yo for keeping your word