This was my experien...

Good day Noluthando,

We have attempted to contact you but have been unsuccessful. 

We understand that you were not fully satisfied with the service you received and we are eager to address your concerns.
To assist you further, please feel free to send a detailed email to ***. Alternatively, you are welcome to contact us directly at *** for immediate assistance.

We look forward to resolving this matter to your satisfaction.

Regards, 
Rachel - iQ Academy