Response to the Resolved message by IQ Academy

how was the issue resolved?

Here is what is not understood by the person who contacted me. I am the customer here, I will not allow anyone to tell me to shut up while I cant explain my unhappiness. If you call on behalf you an organisation or company you are presenting that company or organisation and not yourself.

When a customer has a complaint the 1st thing you do is allow them to tell you their frustration instead of telling them to listen to you.

This person told me that the course starts in August 2021 and does not give me a date until I asked. This person never explained how the process will be. This person never asked me if I want to continue or not.

If this is their resolve then they have along way to go.