Regret Joining IQ Academy

Choosing iQ Academy to upskill myself was the absolute biggest mistake I have ever made. I originally enrolled because three people I know completed their Business Management course and recommended the institution, but my personal experience has proven that this company operates with zero morals, zero integrity, and a complete lack of human empathy. Back in June, I requested to have my account suspended for July, which was approved. When my personal circumstances deteriorated, I reached out to request three additional months of extension to get my life back together, right before my mother passed away. I received an email confirming that an extension was approved for two months, after which my monthly payment would be reduced by 50%. I was relieved and happy with this arrangement. However, on the exact day I was preparing to leave for the Eastern Cape to bury my mother, iQ Academy debited my account anyway. When I called to query this, I was completely misadvised and told that the finance department would contact me. I called back a second time before driving down to the Eastern Cape, and the next consultant informed me that the previous agent had given me wrong information. To make matters worse, when I asked to escalate the issue to a manager, I was told that only two managers were on duty and both were on lunch at the same time, so my request to speak to a supervisor was flatly rejected. The first consultant I spoke to on August 27th showed absolutely no sympathy or empathy during one of the most painful moments of my life. To add insult to injury, that very same consultant called me back on Monday, August 31st, to accuse me of lying and bluntly state that no refund would be processed.