Registration

I tried applying for a higher certificate & there was a gentleman who assisted me from the beginning up until I paid what needed to be paid. I kept on getting an sms reminding me that I need to submit documents which I did & I received confirmation of receipt from Wesley O Hagan (zendesk) on the 30th of July 2020. To my surprise no communication has been received since I made payment. On the 1st of February 2021 I called and some lady told me that my application/registration did not go through as my documents were not received (Why are we being given an email address to submit documents whereas no one actually checks it?) She then said someone will call me the following day, it's been a week & I am still waiting.

I am asking for the following to happen: A written full explanation on email as to what happened to my application as according to me I need to start with my course now

An explanation of how do I move forward as a student from this point on

A clear indication of why was I told that my documents were not received whereas I received an automated response ( who is not doing their job properly?)

If I am unable to start with the institution right now, I am asking for my full refund as per the consumer act as I am not at fault infact I was more than 3months early for the current study year.(please check you inbox for the proof of payment that was sent)

I am hoping to receive an email from you asap, I will not be taking any of your calls until this has been resolved. Have a nice day.