1 reviews | Active since May 2016

10 May 2016, 16:06

Refusal to complete studies

<p>I had registered to study and along the way experienced some financial difficulties and didi notify IQ Academy and was advised to be in touch when am able to proceed which I did and I made payment arrangements and the lady at the credit dwpartment offered to transfer me back to customer service after the arrangement was made where they would ***ist me with a way forward in terms of completing my remaining ***ignments. The call was not successful as I ran out of airtime and I again called again on a different day to complete my request and to my surprise the lady I spoke to on 10/05/2016 said that it is impossible for me to complete ny studies as my account has been handed over and even if I did pay it off it won't make a difference because nobody will mark my ***ignments.</p> <p> </p> <p>I want to know then what is the point for me to settle my account when I won't be granted the opportunity to complete my ***ignments as I see this as day-light *******. I was advised that I can be given a second to submit all d required ***ignments if I wished but why today am I told a different story?</p>

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Replies (4)
iQ Academy South Africa
iQ Academy South Africa's reply11 May 2016, 10:49
Official

Thank you for bringing this matter to our attention.

We will investigate and contact you directly.

Please accept our apologies for the negative experience you have had.

's update11 May 2016, 14:02
Reviewer Update
I would like to acknowledge your attempt to contact me earlier today, unfortunately I was unable to take the call as I was in a meeting. I will appreciate another call back please as I have a second complain with the institution. A debit order of R350.00 has been sent to my ABSA account without my consent and the account is no longer in use which is why I had given my new bank account number for payment to commence in June. Please contact me on *** so we can resolve this matter.
iQ Academy South Africa
iQ Academy South Africa's reply13 May 2016, 11:34
Official
We are pleased to advise that your query has been resolved. Please feel free to contact us directly should you have any further queries.
iQ Academy South Africa
iQ Academy South Africa's reply13 May 2016, 11:36
Official
We are pleased to advise that your query has been resolved. Please feel free to contact us directly should you have any further queries.