TK
Tshepo K

1 reviews | Active since Aug 2012

15 Apr 2019, 13:29

Refusal to cancel and refund my money

In February 2019 i app**** with this institution and paid the registration fee, a week later as i was unable to log onto your portals etc i decided to cancel my contract/ registration and i was emailed a cancellation form to complete, which i did, sent through the proof of my payment and requested that i am refunded. I did not receive any of your stationery yet i get billed and sms advising that my account is overdue, please people, i will go to the media if my money isn't refunded and i am listed with the bureau for something i know i canceled long ago. below is a response that my cancellation was received yet my email goes unanswered and keep getting sms when the contract is cancelled. I am sure to CPA does not condone such behavior which i intend sending all the emails i forwarded to your institution for the poor service i am now receiving. below is an acknowledgement of my cancellation. WHERE IS MY MONEY? Eddie Pieterse (IQ Academy) Feb 28, 10:15 SAST Hi Winston

Your request to cancel has been approved and a confirmation SMS sent to you. Should you wish re-register please feel free to contact us on ********** 054.

Stay Blessed ? IQ Academy

0
Replies (3)
iQ Academy South Africa
iQ Academy South Africa's reply16 Apr 2019, 07:39
Official
Thank you for bringing this matter to our attention. 
We will investigate and contact you directly. 
Please accept our apologies for the negative experience you have had. 
Regards 
IQ Academy
TK
Tshepo K's update18 Apr 2019, 11:11
Reviewer Update
You continue to disrespect me and keep on making false promises, this time you have gone too far. NB: I am now taking this matter up with my lawyers whom will deal directly with you. i am sick and tired of your nonsense. To make matters worse, no one got back to me wrt my query. Instead i get a stupid email that i must still pay until the contract is cancelled, WHAT THE HELL DO YOU TAKE PEOPLE FOR??? I AM STILL WAITING FOR A REFUND FOR MY REGISTRATION YET YOU EXPECT TO MAKE MORE PAYMENTS ON TOP OF THAT, ARE YOU MAD??? LOOK AT THIS SILLY RESPONSE BELOW, I AM GOING TO PASTE IT ON MY SOCIAL MEDIA ACCOUNTS AND LETS SEE HOW FAR THIS TAKES US. From: Student Support ********** Sent: 18 April 2019 08:32 AM To: Subject: RE: INTEC College ********** 3845 Good day Thank you for e-mailing student services. Please note that your cancellation documents were received and forwarded to the cancellation department for urgent assistance. Kindly note that you would still be liable for payments until the cancellation is finalized. Please contact us should your personal details have changed or if you require additional information. We look forward to being of service to you again soon. Kind regards Andiswa mazaleni INTEC Student Services Call Centre tel no: ***. Fax number: ********** (General queries). Postal address: PO Box 19, Cape Town, 8000. E-mail address: ********** (Assignments / tests). E-mail address: ********** (General, account, study material and tutorial queries). Our registration number is: INTEC College FET 00037 PA (You may verify this by logging onto the Umalusi website at www.umalusi.org.za ) Web address: * New!!* www.virtual.intec.edu.za (Students: Update your own contact details, view your course details; print your own study programme; view your account details and print your own statement; retrieve your test results and check which tests have been received by the college; or log a Dial-A-Tutor query with us!
iQ Academy South Africa
iQ Academy South Africa's reply18 Apr 2019, 12:41
Official
We are pleased to advise that your query has been resolved.
Please feel free to contact us directly should you have any further queries. 
Regards
IQ Academy