NM
Nhlanhla M
1 reviews | Active since May 2020
05 May 2020, 10:12
Refund Request.
I previously registered to take an online course with IQ Academy, I was advised that my learning material would be delivered to my work address immediately after my registration fee was debited from my account and that I can cancel anytime before the study material reached me, due to personal reason and COVID-19 I then decided to cancel my application and the cancellation was a success and I was advised that the debit order would not run.
To my surprise the debit order ran a couple of days after my cancellation, I then emailed the institution to request a full refund for the money that was debited, I got a response on the 21/04/2020 stating that my refund would be processed in 3-7 working days from then, I have made 3 follow up’s after the given time and to date I have received no response, I have called their call centre number and it is an automated voicemail, I am very disappointed and furious as I need my refund ASAP, please assist.
Helpful (0)
Replies (4)0
Replies (4)
iQ Academy South Africa's replyOfficial
05 May 2020, 10:29 Thank you for bringing this matter to our attention.
We will investigate and contact you directly.
Please accept our apologies for the negative experience you have had.
Regards
IQ Academy
We will investigate and contact you directly.
Please accept our apologies for the negative experience you have had.
Regards
IQ Academy
iQ Academy South Africa's reply05 May 2020, 10:29
Official
Thank you for bringing this matter to our attention.
We will investigate and contact you directly.
Please accept our apologies for the negative experience you have had.
Regards
IQ Academy
We will investigate and contact you directly.
Please accept our apologies for the negative experience you have had.
Regards
IQ Academy
NM
Its been over 24 hours and i have heard nothing from IQ Academy, this goes to show the level of incompetence and the great lack of customer satisfaction. This is strictly unprofessional and appalling that a big academic company like IQ Academy has portrayed such ********* doings, this is by the worse customer service experience I have come across in my life, I will keep on writing these reviews and expose the terrible company you are on every possible social platform until I get a valid response or better yet my money back.
Nhlanhla M's updateReviewer Update
06 May 2020, 12:51Its been over 24 hours and i have heard nothing from IQ Academy, this goes to show the level of incompetence and the great lack of customer satisfaction. This is strictly unprofessional and appalling that a big academic company like IQ Academy has portrayed such ********* doings, this is by the worse customer service experience I have come across in my life, I will keep on writing these reviews and expose the terrible company you are on every possible social platform until I get a valid response or better yet my money back.
NM
Nhlanhla M's update06 May 2020, 12:51
Reviewer Update
Its been over 24 hours and i have heard nothing from IQ Academy, this goes to show the level of incompetence and the great lack of customer satisfaction. This is strictly unprofessional and appalling that a big academic company like IQ Academy has portrayed such ********* doings, this is by the worse customer service experience I have come across in my life, I will keep on writing these reviews and expose the terrible company you are on every possible social platform until I get a valid response or better yet my money back.
iQ Academy South Africa's replyOfficial
06 May 2020, 14:11Good day Mr M Nhlanhla
We do apologize for the delay, we are working remotely which does take a little longer to investigate. This being said upon investigating your contract it the following had occurred, you requested to deregister on the 21/04/2020 which was done, your installment was received on the 20/04/2020. We would like to apologize as your refund request was only put through yesterday 05/05/2020 due to the high volumes of incoming emails. We have requested the finance department to do an urgent refund to your account. We apologize once again.
Kind Regards
IQ Academy
We do apologize for the delay, we are working remotely which does take a little longer to investigate. This being said upon investigating your contract it the following had occurred, you requested to deregister on the 21/04/2020 which was done, your installment was received on the 20/04/2020. We would like to apologize as your refund request was only put through yesterday 05/05/2020 due to the high volumes of incoming emails. We have requested the finance department to do an urgent refund to your account. We apologize once again.
Kind Regards
IQ Academy
iQ Academy South Africa's reply06 May 2020, 14:11
Official
Good day Mr M Nhlanhla
We do apologize for the delay, we are working remotely which does take a little longer to investigate. This being said upon investigating your contract it the following had occurred, you requested to deregister on the 21/04/2020 which was done, your installment was received on the 20/04/2020. We would like to apologize as your refund request was only put through yesterday 05/05/2020 due to the high volumes of incoming emails. We have requested the finance department to do an urgent refund to your account. We apologize once again.
Kind Regards
IQ Academy
We do apologize for the delay, we are working remotely which does take a little longer to investigate. This being said upon investigating your contract it the following had occurred, you requested to deregister on the 21/04/2020 which was done, your installment was received on the 20/04/2020. We would like to apologize as your refund request was only put through yesterday 05/05/2020 due to the high volumes of incoming emails. We have requested the finance department to do an urgent refund to your account. We apologize once again.
Kind Regards
IQ Academy
NM
You guys are full of jokes hey, you company is a joke, for a refund request that was received on the 05/05/2020 are you trying to tell me that it would take this long for you to refund my money? you advised me that you referred the matter to your finance department to do an urgent refund, if this is urgent then i wonder what is you "normal" wait time for customer queries... I will be perusing the matter further, you leave me with no choice thank, I am absolutely disgusted.
Nhlanhla M's updateReviewer Update
11 May 2020, 10:23You guys are full of jokes hey, you company is a joke, for a refund request that was received on the 05/05/2020 are you trying to tell me that it would take this long for you to refund my money? you advised me that you referred the matter to your finance department to do an urgent refund, if this is urgent then i wonder what is you "normal" wait time for customer queries... I will be perusing the matter further, you leave me with no choice thank, I am absolutely disgusted.
NM
Nhlanhla M's update11 May 2020, 10:23
Reviewer Update
You guys are full of jokes hey, you company is a joke, for a refund request that was received on the 05/05/2020 are you trying to tell me that it would take this long for you to refund my money? you advised me that you referred the matter to your finance department to do an urgent refund, if this is urgent then i wonder what is you "normal" wait time for customer queries... I will be perusing the matter further, you leave me with no choice thank, I am absolutely disgusted.