LP
Lameez P
1 reviews | Active since Oct 2019
13 Mar 2026, 10:34
Poor Service - Communication
My experiece with a few people has been good and my experience with a few people have been, not because of the manner on how the calls get handled more about the miscommunication received. At this moment a supervisor is still i a meeting that's suppose to call me back. I cant be transfered to any other department as they the front line insist to assist. The service I never thought I'd received.
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iQ Academy South Africa's replyOfficial
16 Mar 2026, 12:56Good day Lameez
Thank you for sharing your experience with us. We truly appreciate your feedback, as it helps us continue improving the service we provide.
We sincerely apologise for any miscommunication you may have experienced and for the delay in having a supervisor follow up with you. Please be assured that your concerns are important to us, and we are committed to ensuring you receive the assistance you need.
Kindly note that your refund was processed and paid into your account on 13 March 2026.
We greatly appreciate your patience, and we will continue to do our best to make your experience with us a positive one moving forward.
Kind regards
IQ Academy-Siphokazi
iQ Academy South Africa's reply16 Mar 2026, 12:56
Official
Good day Lameez
Thank you for sharing your experience with us. We truly appreciate your feedback, as it helps us continue improving the service we provide.
We sincerely apologise for any miscommunication you may have experienced and for the delay in having a supervisor follow up with you. Please be assured that your concerns are important to us, and we are committed to ensuring you receive the assistance you need.
Kindly note that your refund was processed and paid into your account on 13 March 2026.
We greatly appreciate your patience, and we will continue to do our best to make your experience with us a positive one moving forward.
Kind regards
IQ Academy-Siphokazi