Poor service

My name is Simphiwe Zaukana. I have registered for business management course 14 Dec around 11:00am. The lady that registered me gave me a short course. I called the next day 15 Dec at 10:00am Spoke to Sarah and I explained to her that I want to change to a higher Certificate. She then told me that shell deregister me and the agent will contact me anytime between the 15th and 17th Dec to register for a higher certificate. That did NOT Happen.

I then again spent my airtime and called back on the 17 Dec at 12:00 and spoke to a agent named Lihle Velebhayi. And I explained the very same matter and she said Sarah the agent who assisted me did not cancel the registration. She will then do it on her side and the consultant again will be in touch to register me for a higher certificate.

It's the 22nd today and still that did not happen.

In addition to that I sent an email to *** regarding this matter 15 Dec and followed up 21 Dec still no response.

I was so interested in studying with IQA since I was referred by my wife because she studied through you I'm starting to reconsider because of bad service from your consultant and unprofessionalism.

Please revert to me and changed my course to a higher certificate or we cancel the whole thing.