POOR CUSTOMER SERVICE

My name is Timothy Student number : 43367. l completed a Financial Management and Information System qualification in the year 2012. Unfortunately ******* stole my certificate on the 19th April,2019 . After the incident, l went to the Police to report the matter and l got an affidavit and then l contacted IQ Academy for a reprint of my certificate and l spoke to Ababalwe who promised to get back to me with feedback but until today no-one has given me a call or feedback. Can someone get back to me and help me resolve this ASAP. Contact me via email : ***