Poor Communication - the client is not valued!

I have just completed Semester 1 in my Business Management Higher Certificate. Upon my query as to why my subjects had not been loaded on the student portal - the response was that I did not qualify for semester 2. It was not communicated to me at any point, that I did not qualify for semester 2 and that my access was under threat. The reason for me not qualifying was easy to rectify. I have been informed that I have to wait for January 2021 as the class lists have already been created. Furthermore, in order to complete the certificate by June 2021, I have to apply in January 2021 to do the 3rd subject, otherwise I will only complete this certificate at the end of 2021. How is this a resemblance of "practicing what you teach"??? Communication is key when dealing with clients. The only other reason that I can come up with for such poor communication as apposed to untrained staff or non-compliant/ineffective quality management systems, is that they have so much business during this C-19 pandemic that retaining clients is just not a priority.