Poor communication and service

I have been enquiring with IQ Academy since 7 April regarding the deduction for my school I was referred to their debt collectors whom I have been liaising with and I keep getting the same communication only after I’ve sent several emails to IQ directly and only on the 27th of May that’s when they rep**** telling me about arears which would have been avoided if my emails and calls were actioned , even to date there has not been any communication apart from the same story of being handed to debt collectors if they also on their side not doing much to action the debit to go through I’m honestly drained and tired