KP
Katlego P
1 reviews | Active since Feb 2013
14 Mar 2025, 15:46
No Refund for amount debited after cancelling registration.
I registered to study with IQ Academy but lost my Job before my studies could begin. I called to cancell my registration as i knew i would not be able to afford the monthly debit orders. After a few days i got an email confirming my cancellation but IQ academy still traced my account debited money and they do not want to refund me. Now I have paid for a service I never received and I am in debt of paying back money that wasnt even mine:(
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iQ Academy South Africa's replyOfficial
17 Mar 2025, 12:45Good day Katlego,
Kindly refer to our email sent on the 6th of March 2025 regarding your cancellation.
As stated, the debit order on your account was successfully cancelled; however, the debit order for this month had already been processed when you cancelled, which is why the payment was deducted from your account.
Furthermore, we advised that no refunds will be issued for transactions made more than 7 days after the enrolment date, which in your case was January 2025.
Should you require further assistance in this regard, please contact us on ***.
Regards,
Rachel - iQ Academy
Kindly refer to our email sent on the 6th of March 2025 regarding your cancellation.
As stated, the debit order on your account was successfully cancelled; however, the debit order for this month had already been processed when you cancelled, which is why the payment was deducted from your account.
Furthermore, we advised that no refunds will be issued for transactions made more than 7 days after the enrolment date, which in your case was January 2025.
Should you require further assistance in this regard, please contact us on ***.
Regards,
Rachel - iQ Academy
iQ Academy South Africa's reply17 Mar 2025, 12:45
Official
Good day Katlego,
Kindly refer to our email sent on the 6th of March 2025 regarding your cancellation.
As stated, the debit order on your account was successfully cancelled; however, the debit order for this month had already been processed when you cancelled, which is why the payment was deducted from your account.
Furthermore, we advised that no refunds will be issued for transactions made more than 7 days after the enrolment date, which in your case was January 2025.
Should you require further assistance in this regard, please contact us on ***.
Regards,
Rachel - iQ Academy
Kindly refer to our email sent on the 6th of March 2025 regarding your cancellation.
As stated, the debit order on your account was successfully cancelled; however, the debit order for this month had already been processed when you cancelled, which is why the payment was deducted from your account.
Furthermore, we advised that no refunds will be issued for transactions made more than 7 days after the enrolment date, which in your case was January 2025.
Should you require further assistance in this regard, please contact us on ***.
Regards,
Rachel - iQ Academy