No customer service

Extremely disappointed with service! I requested to cancel my member 4 weeks ago after a consultant advised it takes 3 working days for feedback in order to cancel which a cancellation fee will be deducted in order to finalize. I'm still sitting with the money to cancel however no contact what so ever nor an attempt! If you deduct a normal installment from my account this month then i will take further steps cause I'm done waiting.

I do not expect an acknowledgement call or any generic response from you cause you had your window period to do so....

Ensure that this is cancelled asap with proof sent immediately