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Shepherd C

1 reviews | Active since Jul 2012

24 Nov 2021, 09:36

IQ ACADEMY WORST EDUCATIONAL ****!!!!!

I registered on behalf of my brother with your organisation, he finished his 3 years but you kept debiting me when I requested a change of ownership for him to be the account owner, everything was paid up but still my ITC shows that I owe IQ which I do not. I need this sorted out as I cannot be held at ransom by you because you fail to reconcile your accounts and have a useless call centre that cannot assit.

0
Replies (5)
iQ Academy South Africa
iQ Academy South Africa's reply24 Nov 2021, 10:20
Official
Thank you for bringing this matter to our attention.
We will investigate and contact you directly.

Regards
IQ Academy 
SC
Shepherd C's update29 Nov 2021, 07:44
Reviewer Update
I would like to know your turnaround time? Your response is sketchy as the service you offer, no time lines involved no communication thereafter. Should I wait forever until you decide to act?
iQ Academy South Africa
iQ Academy South Africa's reply29 Nov 2021, 13:38
Official
The feedback was sent on the 24th of November to the student and the account payer as recorded on the system. We cannot provide information to a third party. Please liaise with the student. 
SC
Shepherd C's update29 Nov 2021, 14:03
Reviewer Update
If I am the third party as you say why then have you listed me on ITC and why do you send me messages to say I have not paid when the actual student paid. Is it within you nature to list third parties on ITC but then say you can not hive me information but you *****ing my credit record. Explain in detail why you list a 3rd party on ITC? Shame on you and your systems..... Can you then send me a letter to say am a third party and have no account with IQ it os an error that you listed me as a 3rd party.
iQ Academy South Africa
iQ Academy South Africa's reply30 Nov 2021, 12:23
Official
Please see the email we have sent to you.

Regards
IQ Academy