IQ Academy - ***********

My name is Patrick Brink and my IQ academy student number is 509644. As a result of Covid 19 we were advised that we will not have a formal exam sitting but will be required to complete summative assessments. On the 1st of June I received my summative assessment for Transition to Leading Others via my Gmail account. Date for submission was the 8th of June, and between receiving the assessment I received an sms from IQ academy reminding me of the submission date. I checked the student portal daily for the Marketing Assessment and in the space where I would be able to download the assessment it showed not available. A week ago when receiving results I receive an sms DNW for marketing followed by a message advising me that it was an error. 24 hours later I received the same sms and upon following up I am told that I did not submit the assessment. When communicating with their online student advisors I was told that I didn't submit the assessment and I advised that I did not receive the assessment, and was referred to contact my tutor at a number which was for the call center. When advising the online advisor that I am waiting 15min already I was told "you need to wait like everyone else." I logged my complaint via email and received an email from the tutor whom I last received communication from in February advising me that she sent a bulk email on the 1st of June and that a reminder sms was sent to me. I advised Thandekile Nkohla that I have not received the email or sms. She escalated my query to Prince Leburu who is accusing me of not completing the assessment and fabricating the fact that I didn't receive the assessment as an excuse. I have asked that the assessment be sent to me and that I will complete it in less time than what I would have been allocated. I have an average mark of 86% for completed assessment which I worked very hard at just to be told that this is no null and void and that I will have to resubmit new assessments and wait for the next semester in order to complete my subject.