AV
Avukile V

1 reviews | Active since May 2025

04 Sept 2026, 15:03

iQ Academy Delaying My R899 Refund – Urgent Resolution Required

**iQ Academy is delaying my R899 refund after deducting money they were not supposed to take**

I am extremely disappointed with iQ Academy’s handling of my cancellation and refund.

I contacted iQ Academy on **27 July 2026** to request the cancellation of the student’s studies. I was only acting as the sponsor, and I made the cancellation request directly with them. Despite this, **R899 was still deducted from my account on 1 September 2026**.

I immediately followed up with iQ Academy regarding the incorrect deduction and requested my refund. I have now been told that I must wait for the refund to be processed.

The problem is that **this situation was caused by iQ Academy, not me**. I followed their process and communicated with them, yet my money was still deducted. Now I am expected to wait for money that I urgently need for an emergency.

I find this unacceptable. **R899 may seem like a small amount to a company, but it is my money and I urgently need it.**

I am requesting that iQ Academy stop delaying this matter and **process my R899 refund immediately**.

I am posting this review because I have tried to resolve the matter directly, but the delays and handling of my complaint have left me extremely frustrated.

**iQ Academy, please return my R899 without further unnecessary delays.**

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Replies (1)
iQ Academy South Africa
iQ Academy South Africa's reply09 Sept 2026, 09:48
Official
Good day Avukile

Thank you for your email and for sharing your concerns with us.
 
We are truly sorry for the stress, frustration, and financial pressure you experienced while waiting for your refund. We understand that this was more than simply a delay, particularly given the urgency of your circumstances.
 
We are pleased to confirm that your R899 refund has now been paid out. We sincerely regret that you had to wait so long and that you received conflicting information regarding the status and expected payment date. You deserved clear, accurate, and consistent communication from us throughout the process.
 
Please allow the relevant banking processing time for the funds to reflect in your account, depending on your financial institution.
 
We genuinely appreciate your patience and understand that an apology cannot undo the difficulties you experienced. We sincerely regret the impact this situation had on you and hope that receiving confirmation of your refund brings you some relief.

Please accept our heartfelt apologies once again.

Kind Regards,
IQ Academy-Siphokazi