IQ academy blocking my access to my course material even after making payment

I was behind on my payments for my studies a bit due to struggling with my finances but I have made payment on Friday the 28th of November 2025 via the IQ's student portal and entered my card details. Today is the 8th of December 2025 marking day 10 where i am still unable to access my course material online. I have called in to IQ academy multiple times asking them to rectify my access and all they tell me is to wait but i am losing valuable time as i need to be done with my courses by the 31st of December. No one i call seems to be able or willing to help and sort out the problem.