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DA
Dominique A

1 reviews | Active since Jul 2019

11 Jul 2019, 14:36

***********

Since last year November 2018 no debit order was deducted , 7 months later I received a call stating there's no payment made . outstanding balance due. Anyways I advised the consultant to increase my premium and reinstate the debit order for the month of May I even moved my debit order date . I eventually had to make a EFT payment because out of all 3 agents I spoke to nobody actually listened to me and put the debit order in place. your service is pathetic and here I am recommending IQ ACADEMY to potential students . Nevertheless last week I made contact with your centre to confirm when I can be expecting my study material for my second year only to find out my contract was deregistered within the 3rd month of not receiving payment . did anyone bother to inform me on the 3rd month ..no ! Your agent advised someone will be in contact with me to assist with reinstating the contract I have not received a call since ..*********** . You don't even deserve any star rating because I am anticipating for a phone call . I need this resolved

0
Replies (7)
iQ Academy South Africa
iQ Academy South Africa's reply11 Jul 2019, 15:52
Official
We are pleased to advise that your query has been resolved.
Please feel free to contact us directly should you have any further queries.
We wish you success with your studies.
Regards
IQ Academy

Best regards,

DA
Dominique A's update17 Jul 2019, 15:58
Reviewer Update
Good afternoon Wise

As per our discussion last week , I recall stating that my delivery address for my study material has since changed . I no longer work at the previous company it was delivered too . I receive an SMS stating that I can expect delivery in the next 7 workings days , where's this being delivered too ? you cannot assume that one still wants delivery at the same place ! why does no one contact you to confirm ? I need this fixed please .
iQ Academy South Africa
iQ Academy South Africa's reply18 Jul 2019, 07:25
Official
Good day Tazlynn I have attempted to contact you this morning with regards to your above query, I will have a logistics consultant contact you in order to confirm your address details. 
Regards
IQ Academy

Best regards,

DA
Dominique A's update18 Jul 2019, 11:35
Reviewer Update
Hi Wise , the courier company just called me now , advising me that there at Waterford office park for delivery , I'm available from 12:30

DA
Dominique A's update18 Jul 2019, 12:02
Reviewer Update
I would just like to say that your service is really beyond pathetic , during the week I made contact with you to change the delivery address , the call got cut . your agent didn't even make effort to contact me back after I had informed him I need the delivery address changed , I wouldn't have registered with you if I knew it was such a hassle getting sufficient assistance . The consultant I just spoke to , spoke over me and even sneezed in my ear. is that the service you are providing to your students ? yet you still request these same students to recommend you . your logistics consultant that you claim will be in contact with me called this morning telling me he cant changed my address and he will return the parcel back to IQ academy . I did not receive my results for last semester but your agent claims that it was sent out .

its problem after another

I hope the lady I spoke rectified this error ,

get your priorities straight please

DA
Dominique A's update18 Jul 2019, 15:23
Reviewer Update
still no feedback ...not surprised
iQ Academy South Africa
iQ Academy South Africa's reply19 Jul 2019, 07:34
Official
Hi Tazlynn 
As per your conversation with the logistics supervisor, your address has been updated as requested. 
Please feel free to contact us directly should you have any further queries.
Wishing you success with your studies.
Regards
IQ Academy

Best regards,