***********

Good Day

I am currently studying through IQ Academy, When i have taken out this course i was told that if i cancel i would pay a fee of about R2000.00 , I was not aware that i would be listed on Itc and i have reduced my installments and i have been flagged for being in +-150 days arrears again i was not informed that my account will remain as i am in arrears, No one had contacted me in this regarding to notify me or even followed up if i would like to pay my normal fees, but they go ahead and debit account 3x in Dec 2x Jan and 2x Feb, I have queried this and they insisted that i have informed hem to do so but have no provided any recordings to prove otherwise, I having a hard time communicating with call center agent and now i am listed as a default on itc and its hard to apply for anything, how can i get assistance.

This so unprofessional

Thanks