SL
Sethembile L
1 reviews | Active since Nov 2021
06 Feb 2025, 19:21
I WANT MY MONEY!!!
I have experienced terrible service from this institute they have debited my account twice AGAIN. After explaining and begging them not to because of my financial situation. I have email threads from them promising that such wont happen. I now am inconvenienced I WANT MY MONEY TODAY!!! I AM SICK AND TIRED OF YOU ALL.
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iQ Academy South Africa's replyOfficial
07 Feb 2025, 11:37Good day Sethembile,
Further to our recent telephonic conversation, I would like to clarify that the reason the debit order was processed twice is due to the debit order mandate not being accepted when you initially arranged for the reduction of your installment.
As previously mentioned, there is a standard process in place for student refunds, which unfortunately does not allow for an immediate reflection of the refund. However, I have escalated your request to the finance team as promised. I have emphasised the urgency of your case and you should receive feedback from them shortly.
For further assistance, please contact us on ***.
Regards,
Rachel - iQ Academy
Further to our recent telephonic conversation, I would like to clarify that the reason the debit order was processed twice is due to the debit order mandate not being accepted when you initially arranged for the reduction of your installment.
As previously mentioned, there is a standard process in place for student refunds, which unfortunately does not allow for an immediate reflection of the refund. However, I have escalated your request to the finance team as promised. I have emphasised the urgency of your case and you should receive feedback from them shortly.
For further assistance, please contact us on ***.
Regards,
Rachel - iQ Academy
iQ Academy South Africa's reply07 Feb 2025, 11:37
Official
Good day Sethembile,
Further to our recent telephonic conversation, I would like to clarify that the reason the debit order was processed twice is due to the debit order mandate not being accepted when you initially arranged for the reduction of your installment.
As previously mentioned, there is a standard process in place for student refunds, which unfortunately does not allow for an immediate reflection of the refund. However, I have escalated your request to the finance team as promised. I have emphasised the urgency of your case and you should receive feedback from them shortly.
For further assistance, please contact us on ***.
Regards,
Rachel - iQ Academy
Further to our recent telephonic conversation, I would like to clarify that the reason the debit order was processed twice is due to the debit order mandate not being accepted when you initially arranged for the reduction of your installment.
As previously mentioned, there is a standard process in place for student refunds, which unfortunately does not allow for an immediate reflection of the refund. However, I have escalated your request to the finance team as promised. I have emphasised the urgency of your case and you should receive feedback from them shortly.
For further assistance, please contact us on ***.
Regards,
Rachel - iQ Academy