1 reviews | Active since Oct 2015
I signed up to study with IQ academy and agreed on a debit order of 524 monthly
I signed up to study with IQ academy and agreed on a debit order of 524 monthly. Paid on the last day of the month. To my surprise I got debited a different amount in the middle of the month 17/12/2025. Which obviously is not the last day of the month. So I called their contact center to ask. I spoke to Olwethu who then tells me there is an email sent to students that in Dec debits will go off mid month. I informed her I never received the email. Now I also ask why was I debited a different amount to what I'm supposed to be paying she tells me that's in the terms and conditions of my contract which I actually never received even on the sign up day. So she continues to say the consultant I signed up with accepted those conditions on my behalf. I mean why do their consultants do that? It's *****. I want my money back. My money was taken on a non agreed date and it's not the amount I agreed on.
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please note that your account was in arrears due to a missed payment for November 2025, which resulted in two debit order deductions being processed in December.
Our records indicate that both debit order deductions were subsequently reversed back to your account. As a result of these reversals, your account is currently reflecting as in arrears in accordance with the terms of your contract.
Should you require any clarification or wish to make payment arrangements to regularise your account, please do not hesitate to contact us on ***.
Regards
IQ Academy -Siphokazi
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration caused.
Please note that your account was in arrears due to a missed payment for November 2025, which resulted in two debit order deductions being processed in December.
Our records indicate that both debit order deductions were subsequently reversed back to your account. As a result of these reversals, your account is currently reflecting as in arrears in accordance with the terms of your contract.
Should you require any clarification or wish to make payment arrangements to regularise your account, please do not hesitate to contact us on ***.
Regards
IQ Academy -Siphokazi
