HORRIBLE SERVICE

Good day!<br> i have been trying to help my kids nanny cancel her courses with the above mentioned college as the person who was helping her pay for her studies is refusing to do so anymore.<br> anyway...we thought that it was cancelled as she received an sms saying so and requesting her to make the arrear payment.<br> <br> after receiving that sms i called and emailed on numerous occasions on her behalf as she has no access to email.i have explained to them that they should not deduct from the the bank account given as the course has been cancelled and the person/ex boyfriend is not happy paying anymore.<br> i also explained that this is a matter urgency and they need to take this issue seriously.<br> <br> they rep**** to me once, i have since sent them four emails and all i get is automatic replies from them.<br> today they deducted the money from the ex-boy friends account and i have no idea how my nanny will re-pay him.<br> <br> the nanny has asked IQ Academy to allow her to pay the arrears over a couple months and requested and AOD and till today she has received nothing.- i hope you can help me.