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In may 2022 i requested information about canceling or putting on hold my studies with this institution since we were having financial difficulties, instead of providing me with said information they went ahead, deregistered my account and informed me that i had to pay over R4000 cancelation fee (if i have the 4k why would i cancel?) i immediately rep**** to them stating that they should not deregister my account since i wanted information to consider my options! Fast forward a few weeks, could not log in because they canceled my account, going back and forth they did reinstate my contract and to my surprise they added an extra debit order on my account without my permission, i reversed this debit order and phoned them the same day and the *********** call center could not tell my why they added said debit order they apparently escalated the matter, and nobody got back to me i phoned 24, 27 and 28th of june. Yesterday i recieved my wife's credit report and it went down by almost 40 points because iq flagged it as non payment, they are now messing with our livelihood, i never missed a payment!!!! The payment of R424 i agreed to.