FORMAL COMPLAINT – DEDUCTION FROM OLD BANK ACCOUNT

Good day IQ Academy,

I would like to lodge a formal complaint regarding my monthly deductions. I have already provided and updated my new bank account details specifically for the deductions, yet you continue debiting my old bank account.

This is causing serious problems for me because the old account is no longer the account I authorised you to use, and these deductions are putting the account into an unpaid/negative position and causing errors on my banking profile.

I do not understand why my updated banking details are not being used. I request that you immediately stop all debit orders from my old bank account and ensure that all future deductions are processed from the new bank account details I provided.

Please investigate why the old account is still being debited and confirm in writing that the old debit order has been cancelled and that my new banking details have been updated correctly.

I also request that any incorrect deductions made from the old account be reviewed and addressed accordingly.

I expect this matter to be treated as urgent, as the continued deductions are causing me financial difficulties.

Kind regards, Petro