False arrears

<p>I have contacted IQ acedemy from October with regards to my account which IQ Acedemy claims is paid up but on my Credit report it shows errears,I have called multiple times and been advised that the accounts department does not take calls and they will call me back since the 03rd November I have been waiting,if it was something else i would have let it go but now its my credit record that is caught in the middle,all along I have been getting great service and expectede to have my issue resolved as quick as it was when they registerd me and debit my account,,,,CAN YOU PLEASE UPDATE YOUR RECORDS WITH ITC FOR MY CREDIT SAKE</p>