Failed AFTER Full Payment - No Explanation

Failed AFTER Full Payment - No Explanation - Short Course I had a horrible experience with IQ Academy. I completed my short course last year (2025) and I was passing all my tests throughout the year. I was tracking my marks. I then made my FULL payment and settled my account in full. After paying in full, I am now being told that I FAILED. How is that possible? How do you go from passing to failing after you pay? When I check my online portal, there is nothing online anymore - my marks are gone. I lost my phone with my original screenshots, but IQ Academy still has my records on their system, and they refuse to give me a proper breakdown. I requested a transcript and mark breakdown, and they are not providing any proof of which subject I failed or why. This feels like exploitation - you wait for students to pay then fail them. I want my full academic record, explanation in writing, and my certificate if I passed as per my initial results. If I truly failed, show me proof. Student number: #404453 This is not fair treatment for a paying student.