1 reviews | Active since May 2025
Extremely disappointing experience with IQ Academy.
Extremely disappointing experience with IQ Academy.
I am very unhappy with the way my cancellation request and payment have been handled. On 27 July 2026, I contacted IQ Academy and clearly requested that my fees/payment arrangement be cancelled because I could no longer afford the payments. I was advised by the consultant that my request would be dealt with.
Despite this, my account was debited again on 31 August 2026.
I contacted customer service on 1 September 2026, and the consultant could see that I had previously made a cancellation request. I was told that the matter would be followed up. However, I am now struggling to get assistance, and my attempts to contact them are being ignored. The attitude I have received has also been extremely disappointing and, in my experience, rude and unhelpful.
The money that was taken was emergency money that I needed for my daughter's medication. I explained my situation, yet I have not received the urgent assistance I expected.
I am not complaining simply because money was deducted. I am complaining because I specifically requested cancellation, yet the debit still went through, and now I am struggling to get a proper response or resolution.
I feel completely let down by IQ Academy and, at this stage, I feel that I have been treated unfairly.
I strongly urge anyone considering registering to carefully understand the cancellation and debit-order process before committing.
IQ Academy, I am still requesting the immediate refund of the money deducted on 31 August 2026 and a proper written explanation of why the payment was taken after my cancellation request.
Very disappointed with the customer service and the way this matter has been handled.
IQ Academy sincerely apologizes for the inconvenience, frustration, and distress this matter has caused you . We are truly sorry that the cancellation request was not processed as expected and that a payment was subsequently debited from your account on 1 September 2026. We have carefully reviewed the timeline and the communication between you and our consultant. Based on our review, we can confirm that your request for a refund has been logged with our Finance Department for processing. While we are unfortunately unable to provide a specific timeframe for when the refund will reflect in your account, we can assure you that the matter has been escalated and that the refund will be processed as expeditiously as possible. We can also confirm that your contract with IQ Academy has now been formally terminated and that there will be no further debit orders processed against your account moving forward. We sincerely regret that your cancellation request, which was made on 27 July 2026, was not actioned at the time. We are currently investigating why the cancellation was not processed and will address the matter internally with the consultant involved to ensure that appropriate corrective action is taken. Please accept our heartfelt apologies once again. We understand your frustration and appreciate your patience while we work to resolve this matter. Our intention is to resolve the matter amicably and ensure that your refund is processed as soon as possible. Kind regards,
IQ Academy
IQ Academy sincerely apologizes for the inconvenience, frustration, and distress this matter has caused you . We are truly sorry that the cancellation request was not processed as expected and that a payment was subsequently debited from your account on 1 September 2026. We have carefully reviewed the timeline and the communication between you and our consultant. Based on our review, we can confirm that your request for a refund has been logged with our Finance Department for processing. While we are unfortunately unable to provide a specific timeframe for when the refund will reflect in your account, we can assure you that the matter has been escalated and that the refund will be processed as expeditiously as possible. We can also confirm that your contract with IQ Academy has now been formally terminated and that there will be no further debit orders processed against your account moving forward. We sincerely regret that your cancellation request, which was made on 27 July 2026, was not actioned at the time. We are currently investigating why the cancellation was not processed and will address the matter internally with the consultant involved to ensure that appropriate corrective action is taken. Please accept our heartfelt apologies once again. We understand your frustration and appreciate your patience while we work to resolve this matter. Our intention is to resolve the matter amicably and ensure that your refund is processed as soon as possible. Kind regards,
IQ Academy
- The exact amount being refunded;
- The date the refund is processed;
- The payment/reference number or proof of payment once processed; and
- Confirmation once the refund has reflected in my account.
- The exact amount being refunded;
- The date the refund is processed;
- The payment/reference number or proof of payment once processed; and
- Confirmation once the refund has reflected in my account.