Disgusting Service

IQ Acadamy's service is absolutely atrocious! The call centre agent just put the phone down in my ear. I have paid 3 instalments already. I have been phoning regularly telling them that nothing is showing on my online portal. It does not show that I am registered for a course, not that I have paid, nothing.

My course started yesterday...still NOTHING loaded on my portal. I had the introduction session 2 weeks ago and the tutor said that it should have been loaded already. I phoned yesterday (16/05/2022) and the lady said that she sent the email to IT and I will be able to access my information last night.

This morning at about 9:00 I have spoken to another call centre agent. She informed me that it will take 4 to 5 days. This is unacceptable to say the least. I asked her to escalate it and she said it will still take 5 days. I told her I am not happy and she said well, she has done her work. She put the phone down in my ear..... HOW UNPROFESSIONAL for a learning academy. I am disgusted in your service! I do not want a call centre agent to phone me. I expect a call from a manager.

My student nr is 618067.