BM
Boitumelo M
1 reviews | Active since May 2020
26 Apr 2024, 08:38
Disappointed and hurt
I have registered with the academy and they debited my account twice when I ask for the reversal since the bank can't reverse it I am told about 21 day, they do not consider that people work with a budget and don't care about their students, I am really hurt and dissatisfied with this school I just feel like canceling and look for another school.
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iQ Academy South Africa's replyOfficial
26 Apr 2024, 09:40Good day Boitumelo,
We're genuinely sorry for the inconvenience caused and for falling short of your expectations. We see that you have recently called in and spoke to one of our consultants who escalated your refund request through to the finance team. We have also requested that they prioritise your refund to ensure that you receive it sooner.
Rest assured that we want you to have a positive study journey with us and are working on improving altogether. We appreciate your patience during this time.
Regards,
Rachel - iQ Academy
We're genuinely sorry for the inconvenience caused and for falling short of your expectations. We see that you have recently called in and spoke to one of our consultants who escalated your refund request through to the finance team. We have also requested that they prioritise your refund to ensure that you receive it sooner.
Rest assured that we want you to have a positive study journey with us and are working on improving altogether. We appreciate your patience during this time.
Regards,
Rachel - iQ Academy
iQ Academy South Africa's reply26 Apr 2024, 09:40
Official
Good day Boitumelo,
We're genuinely sorry for the inconvenience caused and for falling short of your expectations. We see that you have recently called in and spoke to one of our consultants who escalated your refund request through to the finance team. We have also requested that they prioritise your refund to ensure that you receive it sooner.
Rest assured that we want you to have a positive study journey with us and are working on improving altogether. We appreciate your patience during this time.
Regards,
Rachel - iQ Academy
We're genuinely sorry for the inconvenience caused and for falling short of your expectations. We see that you have recently called in and spoke to one of our consultants who escalated your refund request through to the finance team. We have also requested that they prioritise your refund to ensure that you receive it sooner.
Rest assured that we want you to have a positive study journey with us and are working on improving altogether. We appreciate your patience during this time.
Regards,
Rachel - iQ Academy