TM
Tshilidzi M
1 reviews | Active since Jul 2015
11 Jan 2021, 17:22
******
IQ Academy is deducting money from my account every month but I'm not registered as their student, never was before. Yes I app**** to study there but never registered and never authorized them to deduct from my account. I have just noticed now that they have handed me over and my so called account is in arrears of almost R10k that I don't know of. I don't even have a student number and neither did I receive any study materials from them just to justify their actions. Why are they *****ing from my account, these people are ****** and will do anything to ***** from the poor, I will never recommend this college to anyone else after this. My ID number is *** and my cell number is ***.
Helpful (0)
Replies (3)0
Replies (3)
iQ Academy South Africa's replyOfficial
13 Jan 2021, 14:20Good day Mr Tshilidzi
Please note that all your request to cancel has been processed and an SMS notification has been sent to you to confirm this. Upon investigating the enrolment call it was stated that you will be required to pay your 1st instalment as well as submit your required certified documents in order to be fully registered whereby the study material will then be dispatched to you. I have looked into your contract and see no previous requests to deregister. Should you have any further enquiries kindly forward these to *** or alternatively you can contact the call center on ***.
Kind Regards
IQ Academy
Please note that all your request to cancel has been processed and an SMS notification has been sent to you to confirm this. Upon investigating the enrolment call it was stated that you will be required to pay your 1st instalment as well as submit your required certified documents in order to be fully registered whereby the study material will then be dispatched to you. I have looked into your contract and see no previous requests to deregister. Should you have any further enquiries kindly forward these to *** or alternatively you can contact the call center on ***.
Kind Regards
IQ Academy
iQ Academy South Africa's reply13 Jan 2021, 14:20
Official
Good day Mr Tshilidzi
Please note that all your request to cancel has been processed and an SMS notification has been sent to you to confirm this. Upon investigating the enrolment call it was stated that you will be required to pay your 1st instalment as well as submit your required certified documents in order to be fully registered whereby the study material will then be dispatched to you. I have looked into your contract and see no previous requests to deregister. Should you have any further enquiries kindly forward these to *** or alternatively you can contact the call center on ***.
Kind Regards
IQ Academy
Please note that all your request to cancel has been processed and an SMS notification has been sent to you to confirm this. Upon investigating the enrolment call it was stated that you will be required to pay your 1st instalment as well as submit your required certified documents in order to be fully registered whereby the study material will then be dispatched to you. I have looked into your contract and see no previous requests to deregister. Should you have any further enquiries kindly forward these to *** or alternatively you can contact the call center on ***.
Kind Regards
IQ Academy
TM
Tshilidzi M's updateReviewer Update
13 Jan 2021, 14:47I hear you talk about the call, during the same call i was advised to authorize you guys to debit my account, which i did not do but you took my money either way. You do not even have a copy of my ID document in your system to justify taking money from me. And i did call before and i got an sms saying that, "Dear student, your request for deregistration has been approved - No deregistration fee applicable, Regards IQ Academy ***". This was on Friday, 25th September 2020 at 10:53. So i don't understand when you say you've seen no previous requests to deregister.
TM
Tshilidzi M's update13 Jan 2021, 14:47
Reviewer Update
I hear you talk about the call, during the same call i was advised to authorize you guys to debit my account, which i did not do but you took my money either way. You do not even have a copy of my ID document in your system to justify taking money from me. And i did call before and i got an sms saying that, "Dear student, your request for deregistration has been approved - No deregistration fee applicable, Regards IQ Academy ***". This was on Friday, 25th September 2020 at 10:53. So i don't understand when you say you've seen no previous requests to deregister.
iQ Academy South Africa's replyOfficial
13 Jan 2021, 15:36I am able to provide you with the sales recording where you did agree to the deductions as well as all the terms and conditions. I can have this forwarded to you for your reference as all our calls are recorded for quality and security purposes. I do apologize about the previous request, I do see that the SMS was sent out however the system process did not run. I have made sure that all processes will run and no further deductions will be taken from your account.
Kind Regards
IQ Academy
Kind Regards
IQ Academy
iQ Academy South Africa's reply13 Jan 2021, 15:36
Official
I am able to provide you with the sales recording where you did agree to the deductions as well as all the terms and conditions. I can have this forwarded to you for your reference as all our calls are recorded for quality and security purposes. I do apologize about the previous request, I do see that the SMS was sent out however the system process did not run. I have made sure that all processes will run and no further deductions will be taken from your account.
Kind Regards
IQ Academy
Kind Regards
IQ Academy