crab service

its been over two years now that i started studying with this so called iqacademy, but the services has been crab from the very first,i finished my studies last year october and app**** for my certificate,spoke to the call centre and was told that i have an outstanding balance of R50,and was giving iqacademy account numbers.i paid same day and then faxed the proof of payment to *** with my contract number as ref ***1,student number 335646.waited from then till last week that i had to phone again and was told that i am owing another R50,pathetic!!!!.like seriously?!!!!,after 4 months,so if i never called,will never know what was going,you have all my details including my cellphone number and email address,what kind of service do you offer,you only care about money not your people.without us as a student,you have no business.all i need from you guys is just my certificate.and never again.you offer hospitality management courses but can not even manage your level of services.