Course cancellation

Good day, I enquired about an HR certificate at IQ Academy, an agent called me and I explained that I would like to take the course next year (2024) and we did the whole process, and days later I go on my banking app and I see that the debit order will go off in October,but that was not the agreement. I enquired about it and I was told that a consultant will call me in 5-7 days and is now the 8th day and i am still waiting