LM
Luyanda M

1 reviews | Active since Aug 2024

08 Aug 2024, 08:11

Closing the Course a

Dear [College IQ Academy Representative],

I am writing to express my concerns and request assistance regarding my enrollment in [Finance] at College IQ Academy. Despite my efforts, I have been unable to access the dashboard for assignments and essential course materials. Consequently, I am struggling to complete coursework and meet requirements.

I have attempted to:

- Log in to the platform multiple times - Check my email for notifications and updates - Search for alternative access points

Unfortunately, I have been unsuccessful in locating the necessary dashboard. Due to this technical issue, I am falling behind in my studies and kindly request that you consider closing my enrollment in this course.

I would appreciate it if you could:

- Investigate the cause of the dashboard inaccessibility - Provide a solution or alternative access - Close my course enrollment, if necessary

Please let me know the next steps to resolve this matter. I appreciate your attention to this issue and look forward to your prompt response.

Sincerely,

0
Replies (1)
iQ Academy South Africa
iQ Academy South Africa's reply08 Aug 2024, 11:57
Official
Good day Luyanda, 

We understand your disappointment and would appreciate the chance to rectify this issue. 
We have tried calling you to assist you with getting started on your course but were unable to reach you. 

May we request that you please call us on *** for urgent assistance in this regard. Alternatively, please advise what time would be most convenient for us to contact you. 

Regards, Rachel