BILLING INCORREC AND DID NOT TAKE OUT A LOAN

I DID AN INQUIRE ABOUT A STUDY CO**** THE INFO CENTER SAID THEY WILL POST ME SOME INFO ABOUT THE CO**** INSTEAD THEY SEND ME THE CO**** MATERIAL AND I MUST PAY R11 250 FOR SOMETHING I DON'T ORDER, THEY DON'T SEND STATEMENT OR ACCOUNTS NOR CAN THEY SUPPLY ME WITH A AGREEMENT THAT I AGREED TO TAKE THE STUDY CO**** NOW THEY LIST ME ON ITC. THERE ACCOUNTS DEPARTMENT IS VERY BAD AND CANT ANSWER MY QUESTIONS I NEED THIS OFF MY ITC AND SORTED OUT