OL
Ofentse L
1 reviews | Active since May 2023
15 Jan 2025, 11:41
Bad service 😞
Yho what a bad attitude I just received from an agent from IQ 😩😩🤦 This lady was speaking over me, refusing to let me speak to a manager she refused to send me an email where she informed me what the outstanding amount that I'm owing
She kept on releasing the call and claiming the line got cut 🤦 yho I'm so hurt broken shame what a poor service I just received
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Replies (3)0
Replies (3)
iQ Academy South Africa's replyOfficial
17 Jan 2025, 11:18Good day Ofentse,
Thank you for reaching out. We are sorry to learn that you had an unpleasant experience with us. It is not reflective of our standards and we're working diligently to prevent such instances.
Kindly refer to email sent you in this regard. As per our records, you did not complete your course, and payment thereof, within the allocated time. As a result, you were academically excluded in 2020 and thereafter granted an extension and a fee discount which you did not adhere to.
As a final exception, we have granted you yet another extension. Kindly refer to appeal form sent to you and terms thereof. You may reply to *** or call us on *** should you require clarity.
Regards,
Rachel - iQ Academy
Thank you for reaching out. We are sorry to learn that you had an unpleasant experience with us. It is not reflective of our standards and we're working diligently to prevent such instances.
Kindly refer to email sent you in this regard. As per our records, you did not complete your course, and payment thereof, within the allocated time. As a result, you were academically excluded in 2020 and thereafter granted an extension and a fee discount which you did not adhere to.
As a final exception, we have granted you yet another extension. Kindly refer to appeal form sent to you and terms thereof. You may reply to *** or call us on *** should you require clarity.
Regards,
Rachel - iQ Academy
iQ Academy South Africa's reply17 Jan 2025, 11:18
Official
Good day Ofentse,
Thank you for reaching out. We are sorry to learn that you had an unpleasant experience with us. It is not reflective of our standards and we're working diligently to prevent such instances.
Kindly refer to email sent you in this regard. As per our records, you did not complete your course, and payment thereof, within the allocated time. As a result, you were academically excluded in 2020 and thereafter granted an extension and a fee discount which you did not adhere to.
As a final exception, we have granted you yet another extension. Kindly refer to appeal form sent to you and terms thereof. You may reply to *** or call us on *** should you require clarity.
Regards,
Rachel - iQ Academy
Thank you for reaching out. We are sorry to learn that you had an unpleasant experience with us. It is not reflective of our standards and we're working diligently to prevent such instances.
Kindly refer to email sent you in this regard. As per our records, you did not complete your course, and payment thereof, within the allocated time. As a result, you were academically excluded in 2020 and thereafter granted an extension and a fee discount which you did not adhere to.
As a final exception, we have granted you yet another extension. Kindly refer to appeal form sent to you and terms thereof. You may reply to *** or call us on *** should you require clarity.
Regards,
Rachel - iQ Academy
OL
Ofentse L's updateReviewer Update
21 Jan 2025, 11:11I asked for the call recording of when they told me the amount that i need to pay.
But I think i have notice of how you condone such behavior where an agent will speak any how just because there's an outstanding amount.
Thinking I was keen on continuing with paying the fees and finishing the qualification but after the bad service I received I'm very skeptical about it
But I think i have notice of how you condone such behavior where an agent will speak any how just because there's an outstanding amount.
Thinking I was keen on continuing with paying the fees and finishing the qualification but after the bad service I received I'm very skeptical about it
OL
Ofentse L's update21 Jan 2025, 11:11
Reviewer Update
I asked for the call recording of when they told me the amount that i need to pay.
But I think i have notice of how you condone such behavior where an agent will speak any how just because there's an outstanding amount.
Thinking I was keen on continuing with paying the fees and finishing the qualification but after the bad service I received I'm very skeptical about it
But I think i have notice of how you condone such behavior where an agent will speak any how just because there's an outstanding amount.
Thinking I was keen on continuing with paying the fees and finishing the qualification but after the bad service I received I'm very skeptical about it
iQ Academy South Africa's replyOfficial
21 Jan 2025, 11:57Good day Ofentse,
Thank you for your response. We understand your frustration and while we acknowledge that your experience is not reflective of our standards, we are committed to improving our services based on your feedback.
Regarding your request for the call recording and as previously advised, the communication regarding the outstanding amount was sent to you via email. We encourage you to refer to the email correspondence dated the 26th of June 2024 for the details. It was forwarded to you on the 15th of January 2025, as well.
We sincerely apologise if you feel disrespected. Rest assured that your concerns are important to us and our priority is to support you in completing your course successfully. We would like to highlight that you still have the opportunity to successfully complete your course. However, please be reminded that the deadline for submitting your assessments is no later than 31st January 2025. Failure to submit your assessments by the deadline will result in permanent exclusion.
If you have any further questions or require additional clarification, please feel free to contact us. We remain here to assist you and hope that you reconsider and take the final steps to complete your course.
Regards,
Rachel - iQ Academy
Thank you for your response. We understand your frustration and while we acknowledge that your experience is not reflective of our standards, we are committed to improving our services based on your feedback.
Regarding your request for the call recording and as previously advised, the communication regarding the outstanding amount was sent to you via email. We encourage you to refer to the email correspondence dated the 26th of June 2024 for the details. It was forwarded to you on the 15th of January 2025, as well.
We sincerely apologise if you feel disrespected. Rest assured that your concerns are important to us and our priority is to support you in completing your course successfully. We would like to highlight that you still have the opportunity to successfully complete your course. However, please be reminded that the deadline for submitting your assessments is no later than 31st January 2025. Failure to submit your assessments by the deadline will result in permanent exclusion.
If you have any further questions or require additional clarification, please feel free to contact us. We remain here to assist you and hope that you reconsider and take the final steps to complete your course.
Regards,
Rachel - iQ Academy
iQ Academy South Africa's reply21 Jan 2025, 11:57
Official
Good day Ofentse,
Thank you for your response. We understand your frustration and while we acknowledge that your experience is not reflective of our standards, we are committed to improving our services based on your feedback.
Regarding your request for the call recording and as previously advised, the communication regarding the outstanding amount was sent to you via email. We encourage you to refer to the email correspondence dated the 26th of June 2024 for the details. It was forwarded to you on the 15th of January 2025, as well.
We sincerely apologise if you feel disrespected. Rest assured that your concerns are important to us and our priority is to support you in completing your course successfully. We would like to highlight that you still have the opportunity to successfully complete your course. However, please be reminded that the deadline for submitting your assessments is no later than 31st January 2025. Failure to submit your assessments by the deadline will result in permanent exclusion.
If you have any further questions or require additional clarification, please feel free to contact us. We remain here to assist you and hope that you reconsider and take the final steps to complete your course.
Regards,
Rachel - iQ Academy
Thank you for your response. We understand your frustration and while we acknowledge that your experience is not reflective of our standards, we are committed to improving our services based on your feedback.
Regarding your request for the call recording and as previously advised, the communication regarding the outstanding amount was sent to you via email. We encourage you to refer to the email correspondence dated the 26th of June 2024 for the details. It was forwarded to you on the 15th of January 2025, as well.
We sincerely apologise if you feel disrespected. Rest assured that your concerns are important to us and our priority is to support you in completing your course successfully. We would like to highlight that you still have the opportunity to successfully complete your course. However, please be reminded that the deadline for submitting your assessments is no later than 31st January 2025. Failure to submit your assessments by the deadline will result in permanent exclusion.
If you have any further questions or require additional clarification, please feel free to contact us. We remain here to assist you and hope that you reconsider and take the final steps to complete your course.
Regards,
Rachel - iQ Academy