Bad service

I registered to study through iqacademy in march ,they confirmed all my details telephonically, I paid R599 directly into their account on the 11 April ,no one called or emailed me for anything, I send my supported documents the day before the payment ,when I called them they told me they have no info and that I should resend, I resend my info and have to call again they tell me they need a marriage certificate, firstly no one gets back to me i have to call everytime, finally i got fed-up and spoke to a Charles Rensburg who said he submitted my details to cancel my studies and they will refund me in 7 days he said I will receive an email during the day, I received no email I called back the following day and spoke to Grace, she tells me first the request was never submitted and she will send it again, I requested to apeak to a manager an as usual they are never available .IQAcademys service is terrible and I would never refer anyone to them .