Bad service

If there was a zero rating I was going to give it to you because of my disappointment. On the 14th of this month I sent an email to you guys reguesting for my application to be cancelled but I guess my email was ignored because the money was debited from my account. It's funny how if I send you guys enquiring about other things it doesn't take long for you guys to reply but regarding my cancellation no one has said anything. I want my money back because the debit order was initiated on the 18th and the email was sent on the 14th. I'm really disappointed and disgusted by the level of service we receive from you guys