Not compling with what is advertised on website!

Terrible service, they do not comply with there statement on there website of 7 day money back guarantee! I was in a hurry for a sevice in order to watch the rugby world cup and was limited on time, once i bought the package i was sent the log in information but none worked even after following the PDF set up document provided by them. I will admit i am not the best with technology but then i requested my money back instead as i do not want to struggle, this was on the 16/10/2023, they responded twice to my email for refund but do not respond anymore, it is 10 days now after i requested a refund and nothing. Do not trust such service provider.