HT
Hanli T
1 reviews | Active since Oct 2023
09 Oct 2023, 10:43
Wish ñ could give -5 points for IPS
During this mornign I recieved a sms from a debt Collector (Capital Debt Collection) that I owe IPS Health over R1000 for outstanding amounts of which was never communciated to me that it is outstanding for the past year. No Communication was recieved and according to me the product was stopped and I was under the impression that it was cancelled. I talked the Debt collectors and said I will not be paying the account as I was not informed on a call or on mail for the past year that I need to pay anything and I was under the impression it was cancelled. I will not pay the amount before they can proof to me that there was communication from IPS FIRST before they gave me over to the debt collectors.
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IPS Health & Wellness's replyOfficial
09 Oct 2023, 14:44Dear Hanli,
Thank you for reaching out to us, and I appreciate the opportunity to clarify the situation regarding your account.I understand there seems to be some confusion, so let me provide you with some additional information.
There is an outstanding balance on your account related to the products (4x Tubs of Collagen) that were sent to you.You received these products along with an invoice included in the hamper that was delivered on 5 August 2022. The invoice states exactly what is outstanding for the hamper received and also have our banking details on the back of the invoice should you be experiencing issues with your debit orders.
Regrettably, we have not received all the payments for these items -only half of the box was paid - and we did not receive any communication from you regarding either the payments or the cancellation of the products.To ensure clarity and address any concerns you may have, I kindly request that you review the invoice you received and consider settling the outstanding balance.
Please let us know should you require further assistance.
Have a healthy day!
IPS Health & Wellness Team
Thank you for reaching out to us, and I appreciate the opportunity to clarify the situation regarding your account.I understand there seems to be some confusion, so let me provide you with some additional information.
There is an outstanding balance on your account related to the products (4x Tubs of Collagen) that were sent to you.You received these products along with an invoice included in the hamper that was delivered on 5 August 2022. The invoice states exactly what is outstanding for the hamper received and also have our banking details on the back of the invoice should you be experiencing issues with your debit orders.
Regrettably, we have not received all the payments for these items -only half of the box was paid - and we did not receive any communication from you regarding either the payments or the cancellation of the products.To ensure clarity and address any concerns you may have, I kindly request that you review the invoice you received and consider settling the outstanding balance.
Please let us know should you require further assistance.
Have a healthy day!
IPS Health & Wellness Team
IPS Health & Wellness's reply09 Oct 2023, 14:44
Official
Dear Hanli,
Thank you for reaching out to us, and I appreciate the opportunity to clarify the situation regarding your account.I understand there seems to be some confusion, so let me provide you with some additional information.
There is an outstanding balance on your account related to the products (4x Tubs of Collagen) that were sent to you.You received these products along with an invoice included in the hamper that was delivered on 5 August 2022. The invoice states exactly what is outstanding for the hamper received and also have our banking details on the back of the invoice should you be experiencing issues with your debit orders.
Regrettably, we have not received all the payments for these items -only half of the box was paid - and we did not receive any communication from you regarding either the payments or the cancellation of the products.To ensure clarity and address any concerns you may have, I kindly request that you review the invoice you received and consider settling the outstanding balance.
Please let us know should you require further assistance.
Have a healthy day!
IPS Health & Wellness Team
Thank you for reaching out to us, and I appreciate the opportunity to clarify the situation regarding your account.I understand there seems to be some confusion, so let me provide you with some additional information.
There is an outstanding balance on your account related to the products (4x Tubs of Collagen) that were sent to you.You received these products along with an invoice included in the hamper that was delivered on 5 August 2022. The invoice states exactly what is outstanding for the hamper received and also have our banking details on the back of the invoice should you be experiencing issues with your debit orders.
Regrettably, we have not received all the payments for these items -only half of the box was paid - and we did not receive any communication from you regarding either the payments or the cancellation of the products.To ensure clarity and address any concerns you may have, I kindly request that you review the invoice you received and consider settling the outstanding balance.
Please let us know should you require further assistance.
Have a healthy day!
IPS Health & Wellness Team