Based on recent customer reviews, IPS Health & Wellness draws heavily critical feedback centred on billing and cancellation practices. Customers describe unauthorised or escalating debit orders, unwanted parcels arriving after they declined further products, and difficulty reaching anyone by phone, email or WhatsApp. Several mention pressure selling linked to sister brands such as Platinum Life, refund disputes over returned items, and handovers to debt collectors. Complaints involving elderly pensioners are the most serious. A smaller group praises individual consultants like Therienne and Amelia for warm, prompt and professional assistance.
TrustIndex
2.7
NPS Score
-47
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About IPS Health & Wellness
What do customers say about IPS Health & Wellness?
Based on recent customer reviews, IPS Health & Wellness draws heavily critical feedback centred on billing and cancellation practices. Customers describe unauthorised or escalating debit orders, unwanted parcels arriving after they declined further products, and difficulty reaching anyone by phone, email or WhatsApp. Several mention pressure selling linked to sister brands such as Platinum Life, refund disputes over returned items, and handovers to debt collectors. Complaints involving elderly pensioners are the most serious. A smaller group praises individual consultants like Therienne and Amelia for warm, prompt and professional assistance.
Is IPS Health & Wellness trustworthy?
IPS Health & Wellness has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 33 reviews in the last 12 months. Hellopeter has tracked IPS Health & Wellness across 311 total reviews. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
Don't even entain a call from IPS
This company has a zero rating, they debit your account without permission. When you call in for a refund and to complain they offer you vouchers..... They f#$& suck man. I'm still waiting for my money.... No mandate was accepted for this place to take money from my account, I'm utterly disappointed in IPS.
1 reviews | Active since Mar 2024
Don't even entain a call from IPS
This company has a zero rating, they debit your account without permission. When you call in for a refund and to complain they offer you vouchers..... They f#$& suck man. I'm still waiting for my money.... No mandate was accepted for this place to take money from my account, I'm utterly disappointed in IPS.
1 reviews | Active since Feb 2014
IPS Health and Wellness ******
In the month of July, I received a call from one of the IPS consultants and I agreed to taking their wellness packages for a duration for a year. The agreement was that my first debit order would go off end of September and in the month of August, a debit order went out. I don’t have a problem with that as I am using their products but I do have a problem with a company going against an agreement (calls are recorded) which states the date of which the first payment would go out. I have called and sent WhatsApp messages to say I would like to cancel said contract as again, on the call, I was told I can return and cancel the contract within the first month. I now sense they are not attending my queries as a delay tactic. Very disappointed in the blatant disregard of agreements and the delay tactics I am now experiencing. Oh, they also said I would get a scratch card with a guaranteed ‘win’ and the prize I won, is a discount for products that I already have. No. I need IPS to cancel my contract and fetch their pills. Can’t have a recording but they still go against their own selling points.
1 reviews | Active since Feb 2014
IPS Health and Wellness ******
In the month of July, I received a call from one of the IPS consultants and I agreed to taking their wellness packages for a duration for a year. The agreement was that my first debit order would go off end of September and in the month of August, a debit order went out. I don’t have a problem with that as I am using their products but I do have a problem with a company going against an agreement (calls are recorded) which states the date of which the first payment would go out. I have called and sent WhatsApp messages to say I would like to cancel said contract as again, on the call, I was told I can return and cancel the contract within the first month. I now sense they are not attending my queries as a delay tactic. Very disappointed in the blatant disregard of agreements and the delay tactics I am now experiencing. Oh, they also said I would get a scratch card with a guaranteed ‘win’ and the prize I won, is a discount for products that I already have. No. I need IPS to cancel my contract and fetch their pills. Can’t have a recording but they still go against their own selling points.
1 reviews | Active since Feb 2010
Delivering stuff and just take money, don't care if you are not interested
I have told these people several times that I am no longer interested in their products but they keep on delivering boxes to our offices. Tried to email, email is returned, tried to call, call cuts off - How do I get rid of this???
1 reviews | Active since Feb 2010
Delivering stuff and just take money, don't care if you are not interested
I have told these people several times that I am no longer interested in their products but they keep on delivering boxes to our offices. Tried to email, email is returned, tried to call, call cuts off - How do I get rid of this???
1 reviews | Active since Jan 2010
*** - Cancellation Demand
The biggest **** ever. ***. The service agents are trained to be bogus and devious with their responses. Claiming all sort of excuses not to refund customers fair and reasonable requests. The current matter has been going on 4 moths. Was ordered to returned the product, before IPS can consider cancellation or refunding. Yet after returning the x8 items as agreed, their reply is simply, you only returned x7, therefore we cannot refund you the product. They even failed to acknowledge that they received the package as stipulated under their own T&C, yet they blame the client. How do they evidence the return, how to do assess the value. You never get further than the single call, they refuse to forward call recordings to validate their position, there is no call referenced to trace back what was said. This company is a **** and irritation out in the market. Well done to CHARLIZE GAGE, for failing in giving a call to the customer to first validate the situation. just a email, you only returned 7. Proof to me that you did not take a bottle out and now blame the customer.
1 reviews | Active since Jan 2010
*** - Cancellation Demand
The biggest **** ever. ***. The service agents are trained to be bogus and devious with their responses. Claiming all sort of excuses not to refund customers fair and reasonable requests. The current matter has been going on 4 moths. Was ordered to returned the product, before IPS can consider cancellation or refunding. Yet after returning the x8 items as agreed, their reply is simply, you only returned x7, therefore we cannot refund you the product. They even failed to acknowledge that they received the package as stipulated under their own T&C, yet they blame the client. How do they evidence the return, how to do assess the value. You never get further than the single call, they refuse to forward call recordings to validate their position, there is no call referenced to trace back what was said. This company is a **** and irritation out in the market. Well done to CHARLIZE GAGE, for failing in giving a call to the customer to first validate the situation. just a email, you only returned 7. Proof to me that you did not take a bottle out and now blame the customer.
1 reviews | Active since Sept 2014
Unable to Cancel Subscription and Poor Customer Service
I am extremely disappointed with my experience with IPS. I tried repeatedly to contact the company by telephone and through their online contact channels to cancel my order after they increased my monthly payment from R350 to R600 without my consent. Despite numerous attempts, I received no response. To make matters worse, the telephone number provided connected me to an entirely different business. When my final order was delivered, I refused the delivery and returned the parcel with the courier. However, I have received no confirmation that the return was received or processed. Instead of assisting me with the cancellation or addressing my concerns, the matter has now been handed over to debt collectors, despite my attempts to resolve it directly with IPS. I simply want IPS to: Confirm receipt of the returned parcel. Cancel my account. Correct any records relating to the disputed amount. I hope this review encourages IPS to improve its customer service and communication, as customers should not have to resort to public complaints to receive assistance.
1 reviews | Active since Sept 2014
Unable to Cancel Subscription and Poor Customer Service
I am extremely disappointed with my experience with IPS. I tried repeatedly to contact the company by telephone and through their online contact channels to cancel my order after they increased my monthly payment from R350 to R600 without my consent. Despite numerous attempts, I received no response. To make matters worse, the telephone number provided connected me to an entirely different business. When my final order was delivered, I refused the delivery and returned the parcel with the courier. However, I have received no confirmation that the return was received or processed. Instead of assisting me with the cancellation or addressing my concerns, the matter has now been handed over to debt collectors, despite my attempts to resolve it directly with IPS. I simply want IPS to: Confirm receipt of the returned parcel. Cancel my account. Correct any records relating to the disputed amount. I hope this review encourages IPS to improve its customer service and communication, as customers should not have to resort to public complaints to receive assistance.
1 reviews | Active since Feb 2015
IPS refusing to cancel my account without a call-back
Why is it so difficult to cancel my account? I have written an email, I have called (recorded calls) and yet one this basis my account cannot be ended - I have to wait till a consultant calls me back! WHY!!!! I am a receptionist not able to take personal calls at work during office hours - so this will just continue and continue and once my debits don't go off ill be blacklisted. But I have done my utmost to cancel and you keep insisting I have to be called back in order to do what I ask? How is this even legal? Why are you recording calls then, if that's not enough proof of what I am requesting you to do?
1 reviews | Active since Feb 2015
IPS refusing to cancel my account without a call-back
Why is it so difficult to cancel my account? I have written an email, I have called (recorded calls) and yet one this basis my account cannot be ended - I have to wait till a consultant calls me back! WHY!!!! I am a receptionist not able to take personal calls at work during office hours - so this will just continue and continue and once my debits don't go off ill be blacklisted. But I have done my utmost to cancel and you keep insisting I have to be called back in order to do what I ask? How is this even legal? Why are you recording calls then, if that's not enough proof of what I am requesting you to do?