1 reviews | Active since Sept 2023
Very rude consultant at IPS
IPS phoned me on 21 February 2024 at 13:25 and the lady asked if I had time to listen to her. I said yes and asked me what supplements do I use. I answered her and she proposed three of which 2 of the vitamins of other brands I already taking. She kept calling me "tannie" which is according to me not professional. At the same time she kept talking to me like a child that our health is very important. When she finished she asked when can they send the package not indicating what it will cost.
I told her I'm not interested and her demeanor changed immediately. She asked me very rudely why I let her talk so long if I was not interested. I told her that I wanted to hear what they offer. She was very rude and I dropped the phone.
Not very nice people. Please avoid them.
The matter is being investigated urgently and feedback will follow.
Elanda - Client Care Assistant Manager
The matter is being investigated urgently and feedback will follow.
Elanda - Client Care Assistant Manager
Thank you for bringing your experience to our attention, and I sincerely apologize for any discomfort or frustration caused during your interaction with our consultant.
Upon reviewing the feedback provided, it's evident that there were instances where our consultant's conduct did not align with the standards of professionalism and courtesy we uphold. Referring to you in a fami**** manner and displaying a shift in tone based on your level of interest is certainly not reflective of the respectful and attentive service we aim to provide.
I assure you that we take your feedback seriously, and we are taking immediate steps to address these concerns internally.
Please accept our sincere apologies for any inconvenience or disappointment this may have caused you.
Thank you for your understanding and patience.
Elanda - Client Care Assistant Manager
Thank you for bringing your experience to our attention, and I sincerely apologize for any discomfort or frustration caused during your interaction with our consultant.
Upon reviewing the feedback provided, it's evident that there were instances where our consultant's conduct did not align with the standards of professionalism and courtesy we uphold. Referring to you in a fami**** manner and displaying a shift in tone based on your level of interest is certainly not reflective of the respectful and attentive service we aim to provide.
I assure you that we take your feedback seriously, and we are taking immediate steps to address these concerns internally.
Please accept our sincere apologies for any inconvenience or disappointment this may have caused you.
Thank you for your understanding and patience.
Elanda - Client Care Assistant Manager