Unauthorized Debits After False Promises – Isabella Garcia & IPS

I’m extremely disappointed with how Isabella Garcia and IPS are handling my account.

I initially signed up for a R400 policy with Isabella Garcia that included some vouchers. Since then, my account has been debited for more and more money, including charges for IPS and additional products that I never fully agreed to.

Most recently, I was contacted about a “collagen package” sent from IPS. I clearly told them that I could not afford it, and I was assured that it would not cost me anything. Despite that, a R1,200 debit went off my account today—including charges for this exact package I declined.

To make matters worse: • I never received any official contract or documentation from IPS • I have still not received a proper policy from Isabella Garcia • I’ve tried to cancel before, but the companies keep calling at the last minute to pressure me into staying

This entire process is misleading, *********, and in violation of the Consumer Protection Act. It’s unacceptable that services are added without my full, informed consent—and that I was misled into thinking something was free, only to be charged for it later.

I now demand: 1. Immediate cancellation of all services and accounts 2. A full refund of the unauthorized R1,200 debit 3. Written confirmation that all future debit orders will be stopped

If this issue is not resolved, I will escalate to the FAIS Ombud, National Consumer Commission, and my bank for a debit order reversal.

Enough is enough—stop deceiving customers and taking money under false pretenses.