Unauthorized Debit and Lack of Resolution

I am writing to formally lodge a complaint regarding an unauthorized debit from my account, which occurred shortly after my initial contract with IPS had thankfully come to an end. I did not consent to any further deductions, and this transaction is both unexpected and unacceptable.

Upon contacting your support team, I was informed that the debit was due to a “system error.” The consultant assured me that the issue would be resolved and that I would receive feedback the same day. To date, I have received no follow-up, no explanation, and no refund.

Is this standard practice? I find the lack of accountability and communication deeply concerning.

I demand a full refund of the unauthorized amount without delay. Furthermore, I will not be using or recommending IPS services again. As for your sister company, Platinum Life—whose involvement led to this situation—I will be severing all ties immediately.

I expect prompt action and written confirmation of the refund.