UNAPPROVED DEDUCTION AND DELIVERY

I signed up for vitamins in June 2022 which I received but I am also convinced that it is not working for me. In September 2022 a consultant phoned me again yo offer collagen. I told het I am NOT INTERESTED. She just carried on talking and eventually I was forced to put the phone down because I also have customers to assist. On 7 Novemer 2022 a payment went off my bank account. Unfortunately I did not pick it up in time and could not return the payment for no product received. Now, exact a month later, suddenly I receive a sms saying goods will be delivered. 10 minutes later the delivery is here for goods which I SAID I DO NOT WANT. I am going to refer this to the ombudsman because I want my money back. I am also going to cancel my policy with Platinum Life because they gave my contact number to this thieving company, IPS.